FAQs

What is HDS247.com?
HDS247.com, Home Delivery Service 24 hours 7 days a week on the web.

Who is HDS247.com?
HDS247.com is owned and operated by a group of internet savvy geeks, brining you a new shopping experience to you at home or on the move.

What does HDS247.com sell?
HDS247.com is a service provider; we bring farmers, retailers together to get you the customer best deals on the web to your door at the time and place of convenience.

Why should I buy from HDS247.com?
HDS247.com is all about the convenience and savings. Saving time, effort and above all money! But that’s not all, we take the stress out of the vigour’s of running around buying fresh produce and products to your door step. No need for you to get stuck in hot, humid weather, bumper to bumper traffic jams and the crowded streets and shopping malls.

What kind of products do you sell?
From our specialist area of fresh grocery products direct from farmers, we have 100’s of products online on HDS247.com and growing every day.

I can’t find what I want?
We are continually adding products on a daily basis. If you think there is something we should add to our product list, all you need to do is message us what you require we will do our best to add the product range.

Are there any conditions for ordering on HDS247.com?
You will need to register online to create your account and to receive free delivery there is minimum order value. For more details on delivery charges please refer to our delivery prices and offers.

What areas do you deliver in?
Please see our website for delivery areas.

How can I amend my order?
You can either amend your order online within your account area at least 3 hours before delivery or call customer service to make changes to your order.

How do I cancel my order?
You can cancel orders up until midnight on the day before your delivery is due. Click on the 'My Account' link at the top of the page, and select 'Orders due for delivery'. You'll see a list of all your orders in progress.
Find your order from the 'Orders due for delivery' section then just click on the 'Cancel this order' link for the relevant order.
Click 'Yes' to confirm.

Can I order to a different address?
You can order to an alternative delivery address during the checkout or book a delivery slot process. You can also add a new basket and have this delivered to the alternative address. You must checkout the baskets separately.
You will be asked for the details of the alternative address before you select your delivery time as we require the address details in order to determine what slots are available in your area.
If you do not book your delivery slot before or during your shop, you will be prompted for an address at the checkout stage.

How will I know if an item in my order is unavailable?
If you have placed an order for a particular product and it later becomes unavailable due to unavoidable circumstances, someone from our Customer Service team will get contact you to inform you of the same. You could choose to cancel it from the order or select a replacement, if available and the bill will be amended accordingly. In the case of pre-paid orders, the amount for cancelled products will be refunded in Loyalty Points or credited back to your account.

What happens if I’m not at home when you deliver?
Your order will be delivered as per the delivery slot you would have selected. If you are not at home or unavailable during the delivery slot, you can reschedule the re-delivery again, however, a fee of Rs.50 will be added to your bill.

How do I checkout?
When you are ready to checkout, select the 'checkout' button in your shopping basket area. Check your delivery details. If you have not already booked a delivery slot, book one by clicking on an available time that suits you. Enter any delivery instructions you may have and proceed to checkout Check your details on the checkout page and then enter your payment details.
To complete your order click the 'order confirmation' button.

What payment   methods do you accept?
We accept the following method of payments:
Visa, MasterCard and cash on delivery

How is my order confirmed?
Once you have checked out, you will receive a confirmation e-mail, detailing all products, quantities and guide prices relating to your order.
The delivery driver will give you a full delivery note with details of all the products you've bought, including any substitutions you have received, or products unavailable.

How do I return products?
If you are in any way dissatisfied with any of the goods that have been delivered, including unwanted substitutions, the driver will return those goods to the store and arrange for a refund to your payment card.
If you discover a problem after the driver has left you can contact our Customer Services.